Yes, a credit card is the preferred method of payment.

No problem at all! All guests are given the opportunity to let us know their dietary restrictions, and we’ll do our best to accommodate them.

You can expect enough to satisfy one individual. Note that you can upgrade portions with specific services for an additional cost.

We apologize for the inconvenience, and we understand that this is frustrating. While we do our best to ensure food is delivered, sometimes food is misdelivered, restaurants cancel without notice, or delivery drivers get lost.

If a guest has a complaint, they can email pizza@pizzatime.xyz at the time of the event for a replacement.

If you never got your delivery or something was wrong with it, please contact pizza@pizzatime.xyz within 24 hours of the event's start time; otherwise, we cannot provide a refund or replacement for missing deliveries.

While we do not offer this as a standard option, we are happy to accommodate these requests for an additional fee, depending on the number of different delivery times.

Please reach out to our team at pizza@pizzatime.xyz so we can provide a quote for the added costs.

If any of your event attendees are outside our delivery zones, we will reach out to them before the event.

For guests in undeliverable zones within the US, we will provide a Visa gift card of equivalent value before the event. We will include these guests on the invoice. If you prefer not to send gift cards and exclude them from the final invoice, just let us know before the event.

We can accept new event bookings up to 25 hours before the event. But, don’t forget you need to invite all of your guests! We recommend booking your event at least 2 days in advance. If your event is large (200+), we recommend booking 5 days in advance.

We accept guest orders up to 24 hours before the event. While we do our best to fulfill late orders that come in 12–24 hours before the event, we cannot guarantee late orders will be completed.

We can accommodate orders of all sizes. The planning fee increases for groups of over 100 guests, which we will reflect during the checkout process.

Our delivery locations vary by service. Please read this support article for a complete understanding of where we deliver.

If you never got your order or something was wrong with it, please contact us at pizza@pizzatime.xyz the day of your event to get resolution. We will have limited options to replace or refund if contacted after the day of the event.